Terms & Conditions and Service
IPO PrämienServices GmbH offers comprehensive services in the fields of readers attract readers, motivation, customer loyalty, new customer generation, contests and promotions.
In addition to rewards in known brand quality and different price ranges, IPO offers accompanying service for the production and printing of professional displays and classified advertising as well as support for Internet presence. The rewards are stored in a digital database and can be claimed upon a business relationship (rewards supply). It is also possible to download the image data and logos directly from the Internet.
Briefing / offer: Let us know when you plan something, give us your goals and your reward-value limit, and we will optimize your targets with our individual offer - either as a written and illustrated offer or on a CD-Rom.
Orders: Once you have selected the products, we will receive a blanket order from you, stating the estimated quantities (you will not be committed to this quantity estimate) as well as the promotion period and the requested services. During the course of action, you will gather your orders as call orders as offered, placing them with us under the relevant item number.
Offer / Contract: Our offers are always subject to change, unless expressly stated in contrary. Orders are binding only after our written confirmation. If applicable, the order confirmation is replaced by a delivery.
Prices: Price list prices are exclusive of all costs for handling, shipping (freight) and without VAT.
Handling: The handling costs in full-service cover the following:
- An image database with detailed data is available. Images / product data sheets are also available on the Internet at www.ipo ps.de-in "rewards".
- Volume risk with 0-quantity contract: Storage for standard assortment and for the proposed promotional period.
- Address processing and storage.
- Generation of shipping documents (address label).
- Letter on blank letterhead with your scanned logo.
- Feeding with own supplementing documents up to DIN A5 without envelope - supplements by third parties subject to payment on T&M basis.
- Delivery monitoring, in writing or by phone by our customer service.
- Various statistics (upon request).
Single Shipment: We will send the rewards on your behalf directly to the final recipient. As a major customer, we negotiate favourable shipping prices and pass this benefit on to you. In general, the delivery of rewards shall be made within a few business days. In case of delays, we will coordinate any necessary measures with you and implement them.
Packaging: Single shipping packaging is usually already included in the price for goods or services. Deviations, such as required special packaging, are charged separately.
Volume risk: In case of single full-service shipping, you do not have to order fixed amounts within the current rewards assortment. We will be glad to take this risk over for you (indication of estimated quantities).
Co-payment rewards: The required co-payment, including VAT, is levied by IPO by means of cash on delivery. The difference (TPD) and current handling fees incurred will be charged at cost price.
Single dispatch: Non-performance / credit: Erroneous delivery on our behalf - there will be a 100% credit note of all costs (goods, handling, and postage). The re-dispatch is recalculated, including postage and handling. Claim without our fault - If a reward cannot be delivered, for example, or when acceptance is denied, the recipient's new address is unknown, when the package is returned for no reason, when there is a request to exchange the reward for another reward, etc. – We will send you a credit note for the pure value of goods, excluding postage and handling, minus a processing fee and the cost of the Freeway Sticker (for package retrieval). For prices, please refer to the current price list.
Delivery in third-party business: Closed quantities or expanded lending have to be calculated and offered individually. In small quantities that are not part of a single dispatch, the full handling fee and shipping costs plus VAT on goods in stock price are added. Closed bulk and pallet inspection upon request.
Samples: Samples are provided without handling costs and we state the invoice value date to 30 days.
Data collection: Data transfer by EDI, CD-Rom, E-Mail or ISDN - Examination of the compatibility and/or feasibility as part of service performance. Manual data entry is also possible: Cost upon request. For faster data transfer, you can request our Excel rewards data collection mask. Special services: Graphics, photo-, litho-printing, digital prepress for reproduction purposes, or website and additional preparation of statistical reports, etc. require a separate written agreement with clearly defined performance and cost offer.
Proviso: Due to the dependence on suppliers, such as production stops, model change or significant overshooting of the estimated quantities, we are entitled to deliver equivalent items/brands or other substitutes after arrangement with you. Changes of articles in color, form and technical equipment are explicitly reserved (successor models).
Liability: Claims arising from default, breach of contractual and statutory provisions, non-performance, negligence in contracting and non-contractual liability - also for unrealized performance goals, such as contract cancellation by the rewards recipient and the resulting indirect damages are excluded - unless the damage was caused intentionally or by gross negligence on our part.
Warranty: Final recipient with individual shipment: We provide a guarantee on rewards in accordance with statutory requirements. During this time, a right to a remedy or to a replacement after repeated unsuccessful repairs exists.
Ownership: The goods remain our property until full payment has been rendered. Resale in the ordinary course of business is possible only with retention of title and claim privy to us (in the amount of the bill). Upon request, release if the security exceeds 20% of our claims.
Privacy: We guarantee your privacy for all personal and dedicated data. The address material is used by us only to fulfill the order, shipping, customer support and service.
Billing: We reserve the right to partial settlement and invoicing.
Payment: Immediately upon receipt of invoice, net without deductions.
Late payment: If payment is delayed, we are entitled to collect, beginning from the invoice date, a default interest of 5% above the current base rate of the European Central Bank, plus VAT.
Place of fulfillment: 76356 Weingarten, Germany.
Jurisdiction: The agreed court of jurisdiction, also for change and checks, is the District Court in Karlsruhe-Durlach.
All prices subject to VAT, from stock, plus handling and postage. Delivery only for professional use.
Valid until further notice.